Hello,
I recently purchased the Fitvids Rubber Coated Hex Dumbbell Set with Storage Rack (100 lb set), and overall I’m very happy with the product quality. The dumbbells themselves are great and exactly what I was expecting.
However, my package was missing the bolts and screws needed to assemble the storage rack. I contacted support and was told that the only way to get replacement parts is to ship the entire set back. This doesn’t seem reasonable considering the full set weighs over 100 lbs.
It is not practical or realistic to expect a customer to repackage and ship back such a heavy item just to receive a few missing screws and bolts. I am simply requesting that you send the missing hardware so I can assemble the rack properly.
Please let me know how we can resolve this without requiring the full return. I would appreciate a prompt solution.
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